The role of the Coliving Community Manager — in a crisis

Covid has reminded us, more or less brutally, how much our relationships define who we are, and how we live. Take them away and things feel empty.

The same goes for coliving.

Our relationships need frameworks to remain healthy, even more so today. Creating an environment that fosters positive human interaction, from the most prosaic to the transformational, is the kernel of the Community Manager’s role (“CM” used here interchangeably with Experience Manager or House Manager).

It’s usually the “soft” that gets cut first when crises hit. So in order to try and help mitigate the impact I foresee Covid could have on Coliving, I thought it would help to de-bundle the role of the CM; allowing for operators to garner some insight in how to rationalise costs, while still enjoying the benefits of a nurtured community. You’ll find here:

• the key components of the Community manager’s role — branching out their responsibilities between those undertaken for the business on one hand, and for members on the other.
• what the role of the Community manager shouldn’t be — and what to do if you need to bend those rules, say, in a crisis.

The roles of the Community Manager:

The relationships we grow inside of a space define most of the feelings we associate with it. Influencing these feelings shouldn’t be left to luck. Too much of the sustainability of the…